Accessibility Statement

This accessibility statement applies to the website and services provided by Premier Boilers Ltd a UK-based trader offering services including Boiler installation, boiler services and plumbing services.

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We are committed to ensuring our services are accessible to as many people as possible, including those with disabilities. This statement outlines how we meet the requirements of the Equality Act 2010and aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 and 2.2 Level AA.

Our Commitment

We aim to:

  • Provide a website that is accessible and easy to use for all users
  • Ensure our digital content is perceivable, operable, understandable, and robust
  • Make reasonable adjustments to support customers with disabilities

Accessibility Features

We have taken the following measures to improve accessibility:

Website Accessibility

  • Clear and consistent navigation across all pages
  • Text that is readable and resizable without loss of functionality
  • Sufficient colour contrast between text and backgrounds
  • Alternative text descriptions for meaningful images
  • Forms with clear labels and instructions
  • Compatibility with screen readers and keyboard navigation

Communication Accessibility

  • We offer multiple ways to contact us (phone, email, and online forms)
  • We will provide information in alternative formats upon request (e.g. large print or simplified text)
  • We aim to respond clearly and promptly to all enquiries

Services Accessibility

As a hands-on trade business, we also consider accessibility in how we deliver our services:

  • We will make reasonable adjustments when visiting homes or premises
  • We aim to communicate clearly about work processes and safety
  • We are happy to discuss individual needs before carrying out work
  • Where possible, we adapt our approach to accommodate mobility or access requirements

Limitations

While we strive to meet WCAG 2.1/2.2 AA standards, some parts of our website may not yet be fully accessible. For example:

  • Some older content or images may not have full alternative text
  • Third-party tools or plugins may not fully meet accessibility standards

If you notice any limitations contact us and will aim to resolve issues promptly:

Reporting Accessibility Issues

If you experience any difficulty accessing our website or services, please let us know. We take all feedback seriously and will aim to resolve issues promptly.

Contact us:

Enforcement Procedure

If you are not satisfied with our response, you can contact the Equality Advisory and Support Service (EASS) for further assistance.


Ongoing Improvements

We regularly review our website and services to improve accessibility and ensure compliance with current standards, including WCAG updates and UK legislation.


Statement Review

This statement was last reviewed on: 20.09.2026
 

When significant changes are made.

Premier Boilers Ltd is committed to inclusivity and ensuring all customers can access our services with confidence and ease.